Shipping Policy

Thank you for shopping at Ecoviva. Below is our shipping policy.

Thank you for placing your order with Ecoviva. We will ship your package within 48 hours. If you have any questions about shipping dates or specific shipping needs, please contact us directly at support@ecovivafilters.com.

Please note that if we receive a large volume of orders, shipments may be delayed by a few days. We apologize for any inconvenience this may cause. In addition, please allow extra shipping time. If there is a significant delay in the shipment of your order, we will contact you by email or phone to provide an update.

Shipping rates and delivery estimates:

Country	Shipping Method	Estimated Delivery Time	Costs
United States Germany	Free Shipping	2-7 Business Days	Free
Austria Belgium Czech Republic Greece Ireland Italy Monaco Netherlands Poland Slovenia Spain Sweden	Standard Shipping	5-7 Business Days	US$10

Handling Time:
We need 24 to 48 hours to prepare your order. Most packages will be shipped within 24 hours, excluding weekends and holidays.

Track your order
Once your order has shipped, you'll receive an email with tracking information. You can also find tracking details on your "Order Details" page.

Shipping origin
The package will be shipped from one of our US or DE warehouses closest to your location.
* If you have any questions, feel free to contact our customer service via email support@ecovivafilters.com. We will respond as soon as possible!

Delivery Time Exceeded
Shipping delays may occur due to weather, natural disasters, carrier issues, or high-risk orders. If your order is delayed, please contact us at support@ecovivafilters.com, and we will check the situation with the transportation company promptly. Thank you for your understanding and support.