Shipping policy

Thank you for shopping at Ecoviva. Below is our shipping policy.

Thank you for placing your order with Ecoviva. We will ship your package within 48 hours. If you have any questions about shipping dates or specific shipping needs, please contact us directly at support@ecovivafilters.com.

Please note that if we receive a large volume of orders, shipments may be delayed by a few days. We apologize for any inconvenience this may cause. In addition, please allow extra shipping time. If there is a significant delay in the shipment of your order, we will contact you by email or phone to provide an update.

Shipping rates and delivery estimates

Country	Shipping Method	Estimated Delivery Time	Costs
United States, Germany	Free Shipping	2-7Business Days	Free
Austria, Belgium, Czech Republic, Greece, Ireland, Italy, Monaco, Netherlands, Poland, Slovenia, Spain, and Sweden	Standard Shipping	5-7 Business Days	US$10

Damage

Ecoviva is not responsible for any products that are damaged or lost during shipping. If you receive your order damaged, please contact the carrier immediately and file a claim. It is important that all packaging materials and damaged merchandise are intact before filing a claim.


Return Policy

Our Return and Refund Policy provides detailed information on how to return an item and the options available to you.